Return & Refund Policy
Effective Date: August 3, 2026
At Divine Flower Decor, we hand-design every arrangement with care and stand behind the quality of our work. Because fresh flowers are perishable, our refund policy works differently than it would for non-perishable goods. This policy should be read together with our Terms of Service.
1. Damaged or Wilted Arrangements
If your flowers arrive damaged, wilted, or significantly different from what was ordered, contact us within 24 hours of delivery with a photo of the arrangement. We will replace the arrangement at no additional cost, or offer a partial credit toward a future order when a replacement isn't possible.
2. No Refunds for Change of Mind
Consistent with our Terms of Service, orders cannot be canceled or refunded once the floral design process has begun, since our arrangements are made to order with perishable flowers. We're unable to issue refunds simply due to a change of mind after an order has been placed.
3. Order Cancellations & Modifications
Orders may be canceled or modified free of charge up to 24 hours before the scheduled delivery date. Requests made within 24 hours of delivery may not be eligible for cancellation, as arrangements are often already in production.
4. Delivery Issues
- If a delivery is delayed because of an incorrect address or an unavailable recipient, additional delivery fees may apply for a second attempt.
- If you believe a delivery was never received, contact us within 24 hours so we can investigate with our delivery team.
- Delivery dates and time windows selected at checkout are estimates; while we make every effort to honor them, exact delivery times cannot be guaranteed, especially during peak floral holidays.
5. How to Reach Us
For any issue with your order, contact us and we'll do our best to make it right.
- Email: divineflowerdecor26@gmail.com
- Phone: (813) 404-6410